Hospitality is not just for hotels and restaurants. The Church needs to learn the fine art of tailoring a guest's experience on Sunday morning (and throughout the week if possible) so that the guest knows from moment #1 that they are loved by God and loved by the church.
Here are a few things I have learned in my quest to improve the guest experience here at Trietsch:
- Practice reaching out to every new face you see at church. If they are an unfamiliar face to you it doesn’t matter how long they have been here – one day or ten years – they deserve to enjoy worship and perhaps make a new friend or two. The larger your church is, the more important this practice becomes.
- Greet guests and members with the same friendliness and warmth. When the people who come through our doors know that everyone gets treated the same, no matter where they are on their faith journey, then they will tell their friends.
- Park as far away from the building as you can. You know how to get around the building, so taking the shuttle will not slow you down from getting to your destination. A guest will need the extra time that a close parking spot affords them. And if they need to drop off kids or locate the Sanctuary, they can do so without having to first locate our satellite parking lot down the street.
- Stop pointing. If someone asks you for directions to a particular location within the church, don’t just point over their head and say “walk down that hall, go around the corner, look for the fish wall, and turn right.” That is not helpful! At all!! If you are able, take them where they need to go. Talk with the person along the way. Get to know them a little. They will thank you for the attention and they will get to where they are going much faster than if they were to go it alone.
Look for God in our “guest experience” and find ways to show that people matter to us and to God.
Grace&Peace
PS - Tune into Mark Waltz's blog for more on this topic.
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